Post Order Change Request Process

• The post order change process allows dealers to request changes to an existing order.  All requests must be submitted by the original dealer who placed the order.
• All fields on the form are required, and an entry must be completed for each individual unit where a change is being requested.  Further, changes must be entered into the applicable options: Net Frame Size, Glass Change, Config/Other Change.
• All submission must include a redlined version of the original CAD drawings indicating the requested changes (we only need you to send the units with a requested change).
• Incomplete forms may be returned and require you to resubmit a complete form prior to processing.
• Submitting a post order change does NOT guarantee it will be able to be accommodated.
• Post order change requests submitted greater than 2 weeks after initial order submission are more likely to not be approved and have a higher likelihood of significant cost increases.
• Awake will review Post Order changes and typically respond in 3-5 business days after analyzing the change and determining impacts to the order including cost and lead time.
• Once post order changes have been processed Awake will send out updated CAD drawings and quote paperwork with any costs associated with the change for approvals.
• Approvals must be sent back to Awake within 2 business days (any approvals after this will be subject to review and possible rejection).
• Once approvals are received, Awake will provide an updated order confirmation. Until this order confirmation has been received the change it not yet finalized.