Thank you for visiting our website to submit a Service Ticket.
This is the best, and quickest way to help get the solutions you need to fix any issues you may be experiencing with your Awake windows or doors.
Here is a breakdown of how the process will work:
1. Please complete the service ticket (see data entry fields directly to the right of this screen). Please provide and enter a separate description for each unit
you are experiencing issues with.
2. After hitting “submit” – you will receive a confirmation email from serviceticket@awakewdc.com and the email will include all details from your entry.
3. This email will provide you with a link to upload any photos or videos you have of your service issue for each unit. Photos and videos are extremely helpful in assisting with problem solving.
4. You will be contacted by a member of Awake’s service team WITHIN 1-2 BUSINESS DAYS to reach out with clarifying questions or details regarding next steps in our solution to your service request.
5. Awake’s service team will stay in contact with you regarding shipping parts, scheduling a visit with an on-site service technician, or any other applicable solution specific to your project.
If you have additional questions, please email service@awakewdc.com, and a member of our service team will try to respond WITHIN 1-2 BUSINESS DAYS to help address any questions or concerns.