With the addition of Cardinal Direct glass options, our Warranties Have Changed
With the exciting new addition of Cardinal Direct as an available insulated glass option in Awake products, it also has resulted in updated Warranty documents associated with our three primary glass suppliers.
Please follow this link to review our new and updated Warranty Documents. The “Glass Addendum” documented provides full details on the specific warranty protocols available from each of our three primary suppliers:
- Cardinal Direct
- West Coast Insulated Glass
- Agnora
Depending on which glass is selected or utilized on your various Awake product units will determine which warranty and warranty criteria you are provided from Awake. Receive the highest value from your purchase while safeguarding you from unexpected issues.
You can download the full warranty details here to understand the specifics of what is covered and how to make a warranty claim.
Glass Guidance: Managing Expectations with Clarity
Glass is a critical component in our window and door systems, and we know that customers have high expectations when it comes to clarity, appearance, and durability. Our Glass Addendum and Glass Breakage, Distortion & Allowable Imperfections documents are designed to provide a clear understanding of what to expect from our glass and how to handle common concerns like imperfections and breakages.
-
- Glass Addendum: This document offers comprehensive details on how we define acceptable glass standards and provides additional context to our warranty. You can download the Glass Addendum here for a deeper look into the specifics of glass quality.
- Glass Breakage, Distortion, & Allowable Imperfections: This guide details how minor glass imperfections may occur and what is considered within industry standards. Our goal is to ensure transparency in managing customer expectations. Download the guide to learn more about glass distortion and how we address potential concerns.
If you have any additional questions, please reach out to your Territory Manager.