Introducing Our Updated Post-Order Change Request Process
Introducing Our Updated Post-Order Change Request Process
At Awake Window & Door Co., we’re always looking for ways to enhance service and communication with our dealer partners. To better support projects already in motion, we’ve introduced a refined Post-Order Change Request Process that ensures clarity, efficiency, and streamlined communication.
This new process helps us review change requests quickly and provide accurate updates, so your project continues moving forward smoothly.
How the Updated Process Works
Submitting a Change Request
Dealers can now submit post-order change requests through a simple online form. Once submitted, our team reviews the request promptly and confirms receipt so you know it’s being evaluated.
Feasibility Review
Every request is carefully reviewed to determine whether changes can be made based on the project’s current stage.
- If a change cannot be made: We’ll let you know right away and, if appropriate, offer an updated quote for a revised order.
- If a change is possible: You’ll receive a clear outline of any adjustments in pricing or fees before any updates are initiated.
This ensures transparency and avoids unnecessary delays.
Updated Quote & Drawings
For requests that move forward, we prepare updated documentation showing the revised product details and associated costs. You’ll receive:
- An updated quote
- Updated drawings (CAD redlines)
These documents are sent for your review and approval before anything is finalized.
Final Approval & Updated Confirmation
Once approved:
- Your order will be updated accordingly
- A revised order confirmation will be issued for your records
- Any applicable billing updates will be reflected in the final invoice
This ensures you have complete visibility into the finalized changes.
What This Means for You
Our updated Post-Order Change Request Process provides:
- Faster, more organized communication
- Clear explanations of pricing or design updates
- Streamlined documentation
- Improved accuracy in order updates
We’re committed to making it easier to manage changes so your projects stay on track.
If you have questions about the new process or need assistance with a request, our team is here to help.