New Process for Post-Order Changes: What Dealers Need to Know
September 30, 2025
New Process for Post-Order Changes
To keep projects running smoothly and ensure accurate production, Awake Window & Door Co. has updated the way post-order changes are submitted and approved. Here’s what our dealer partners need to know before sending a request.
Key Details
- Who may submit: Only the original dealer who placed the order can request changes.
- Form requirements: Every field on the Post-Order Change Form must be completed. Submit a separate entry for each unit requiring a change, and specify the category—Net Frame Size, Glass Change, or Config/Other Change.
- Supporting documents: Include a redlined copy of the original CAD drawing(s) for any unit being changed.
- Incomplete forms: Requests with missing information will be returned for resubmission before review.
Review & Approval Timeline
- Submitting a request does not guarantee approval.
- Requests made more than two weeks after the initial order are less likely to be approved and may carry significant cost increases.
- Awake reviews most requests within 3–5 business days, assessing cost and lead-time impacts.
- Once processed, updated CAD drawings and a revised quote will be provided. Dealers must return approvals within 2 business days; late approvals may require further review or be declined.
- A change is final only when Awake issues an updated Order Confirmation.
These updates are designed to provide a clearer, more consistent path for everyone involved.
➡️ View full details and access the Post-Order Change Form here:
Stay informed and keep your projects on track by following these updated guidelines.