Stay Supported with Awake’s Streamlined Service Ticket Process
At Awake, our commitment to exceptional customer service means ensuring your windows and doors always perform at their best. We’re excited to remind you about our updated service ticket submission process on awakewdc.com/service, designed to deliver prompt and effective support when you need it most. This streamlined process not only speeds up issue resolution but also provides a clear, efficient path to getting your project back on track. Here’s a comprehensive guide to help you navigate the process:
Step 1: Complete the Service Ticket Form
Begin by visiting our dedicated service page and filling out the ticket form. The form’s user-friendly layout places all necessary fields to the right of your screen, allowing you to provide a detailed description for each unit experiencing issues. The more information you share, the better our service team can prepare tailored solutions to address your needs however there is limited room so please be mindful of the space provided.
Step 2: Receive a Confirmation Email
Once your service ticket is submitted, a confirmation email is sent directly from service@awakewdc.com. This email not only confirms receipt of your request but also summarizes the details you provided. Keep this confirmation as a record of your submission and for reference during subsequent communications
Step 3: Upload Photos or Videos – A Critical Step
Within your confirmation email, you’ll find a link dedicated to uploading visual documentation. It’s essential that you attach clear photos or videos of the issue for each affected unit. This visual evidence is invaluable—it enables our team to diagnose problems more accurately and expedites the troubleshooting process. Please also ensure the upload title and email address on your project are correctly provided to avoid any delays.
Step 4: Await Contact from Our Dedicated Service Team
After your submission, our service team will reach out within 1-2 business days to gather any additional information and to discuss the next steps. Whether this involves arranging a visit from an on-site technician, shipping replacement parts, or offering other tailored solutions, our team remains committed to keeping you informed throughout the process.
Step 5: Continuous Support and Updates
We believe in transparency and consistent communication. Once your service request is in progress, you’ll receive regular updates regarding shipping details, scheduling information, and any other pertinent information related to your case. Our goal is to ensure that you remain informed at every step until your issue is fully resolved.
Why Use the Online Service Ticket Submission?
Submitting your service request through our website offers several distinct advantages:
- Speed: Experience one of the fastest ways to get your issue addressed.
- Clarity: Detailed descriptions, complemented by visual documentation, help our team diagnose and resolve problems quickly.
- Efficiency: A dedicated service team member will guide you through each step, ensuring your concerns are handled with precision.
- Convenience: Access the service ticket form anytime via our website and enjoy seamless follow-up communication via email.
We’re Here for You
If you have further questions or require additional assistance, please do not hesitate to contact us at service@awakewdc.com. Our service team is ready to provide prompt responses and support to ensure your experience with Awake remains exceptional.
Thank you for trusting Awake for your window and door needs. By utilizing our streamlined service ticket submission process, you’re taking an important step towards maintaining the quality and performance you expect from our products. We’re here to support you every step of the way—your satisfaction is our priority.